So, you work in the company’s legal department. You do not have direct contact with the company’s customers. Customer service is not an issue you have to be concerned about, right? Wrong.
Providing top-notch, first-class customer service should matter to everyone regardless of direct customer contact. Even if you don’t work directly with customers, you work with employees who do. It’s your job as in-house counsel to assist and support these employees, so it only makes sense for you to consider them as your customers.Read More